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Terms and Refund

REFUND POLICY

You have 10 days within the item’s delivery date to return it to us. The item must be unused and in its original condition.Once we receive the item, we will first check that it is indeed in unused and original condition before we process your refund.We are not responsible for shipping cost for returns nor any lost or stolen item incurred upon return shipping.Please contact us first at hello@cravar.com before you send the item back to us. After we confirmed your returns request, you may send the products to :
Cravar – Yoki P. Baskara, Jalan Bumi Daya Raya No. 5B, Komplek Bank Bumi Daya, Bukit Cinere, Depok 16514, Indonesia.


Personalized items are not eligible for returns. Purchase made during a sale period is also final and not eligible for returns.


TERMS OF SERVICE :

By placing an order on this website you are agreeing to the terms and refund policy.

Import Fees
You might have to pay import fees/customs upon receipt. The rules vary from country to country, so please contact your customs office for further details. Any unclaimed or undeliverable packages will not be refunded. If a package is returned to us due to being unclaimed, we can resend it to you at your cost.

Warranty
(1) We cannot be held liable for damage caused to personal property whilst using our products. (2) If there are any defects in materials and workmanship, you can send it back to us and we’ll get it fixed, plus, we’ll pay for shipping both ways. Repairs will take some time depending on the specifics, plus there’s the shipping time as well. We understand if you don’t want to be separated from your Cravar products for too long, so, another option is to have it repaired locally and we will reimburse your cost however, you must confirm the cost with us first before you proceed, you can contact us through hello@cravar.com. (3) The warranty does not cover misuse or mistreatment of the products, nor does it cover the natural aging process of the leather. (4) If the product is purchased over 6 months ago, we might not have the exact same leather, accessories and thread needed for your repair. (5) Due to the techniques used in processing the leather, slight color variations, marks or scars are natural features of our full grain vegetable tanned leather and should not be considered defects or faults.

Pre Order
We occasionally launch preorder for certain items/period of time. By purchasing a preorder item you understand that the item is not in stock and won't be shipped straight away, but it will be delivered on the stated estimated timeline.

Colour Accuracy
(1) Please note that while we have took efforts to be able to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. (2) We reserve the right to change details on products or photos of products without prior notice.

 


PRIVACY POLICY :

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission should you decide to subscribe to our newsletter, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@cravar.com or mailing us at: CravarJalanBumiDaya Raya No.5B Komplek Bank BumiDaya Depok Jawa Barat Indonesia 16514

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you provide us with your credit card information, the information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, like our social media accounts, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

As you browse Cravar’s website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Cravar. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@cravar.com or by mail at Cravar

[JalanBumiDaya Raya No.5B Komplek Bank BumiDaya Depok Jawa Barat Indonesia 16514].

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